❓ Frequently Asked Questions
Q: Can you provide free samples?
A: Yes, we can send samples to all parts of the world. While the samples are free, customers are responsible for the courier costs.
Q: What information is required for a quote?
A: Please provide the specific steel grade, width, thickness, and the total quantity (tons) you intend to purchase.
Q: What are your product certifications?
A: Our products are certified under ISO 9001, SGS, EWC, and other international quality standards.
Q: How long is the standard delivery time?
A: Generally, our delivery time is within 7-45 days, depending on the order volume and specific custom requirements.
Q: Do products undergo quality inspection before shipping?
A: Absolutely. All products are strictly tested for quality and compliance before packaging and loading.
Q: How are the products packaged for sea transport?
A: We use a waterproof inner layer, iron outer packaging, and secure them on fumigated wooden pallets to prevent corrosion during ocean transportation.
Terra Steel
