❓ Frequently Asked Questions
Can you provide samples for quality testing?
Yes, we can send samples worldwide. While the samples are free, customers are responsible for the courier costs.
What information is needed for a quote?
Please provide the specific grade, width, thickness, and the total quantity (tons) required for your project.
What are your standard delivery times?
Generally, our delivery time is within 7-45 days. This may vary depending on demand volume or specific customization requirements.
How do you ensure product quality before shipping?
All products undergo strict quality inspections and testing before packaging to ensure they meet the required standards.
What packaging methods are used for ocean transportation?
We use a multi-layer protection system: an inner waterproof paper layer, an outer iron packaging layer, and fixation on fumigated wooden pallets to prevent corrosion.
Which certifications do your products carry?
Our products are certified with ISO 9001, SGS, EWC, and other international quality standards.
Terra Steel
