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Frequently Asked Questions
Q: Can you send samples?
A: Of course, we can send samples to all parts of the world. Our samples are free, but customers need to bear the courier costs.
Q: What product information do I need to provide for a quote?
A: You need to provide the grade, width, thickness, and the quantity in tons you need to purchase.
Q: What are the available shipping ports?
A: You can choose the shipping ports according to your specific needs for logistics convenience.
Q: How do you handle product quality inspection?
A: All products are strictly tested for quality before packaging. We hold certifications like ISO 9001, SGS, and EWC to ensure high standards.
Q: What is the typical delivery time?
A: Generally, our delivery time is within 7-45 days. This may vary depending on order volume or special manufacturing requirements.
Q: How are the products packed for sea transportation?
A: We use a waterproof paper inner layer and an iron outer layer, fixed on fumigation wooden pallets to effectively protect against corrosion during transit.
Terra Steel
