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Frequently Asked Questions
1. Are you a manufacturer or a trading company?
We are a professional manufacturer and trading company with a 30,000+ m² facility and 80+ workers, specializing in light steel keel, wall partition, and ceiling frames since 2004.
2. Can you provide customized products?
Yes, we provide fully customized services to meet all your specific architectural and structural requirements.
3. What is the standard production lead time?
Production typically takes 7-14 days after receiving the 30% deposit, depending on the season and order volume.
4. What is the warranty policy for your steel products?
We offer a long-term warranty of 30-60 years for our building material products, ensuring lasting durability.
5. What payment terms do you accept?
We accept:
1) 30% deposit by T/T before production, 70% balance against B/L copy.
2) Irrevocable and confirmed 100% L/C at sight.
6. Do you provide free samples for testing?
Yes, we provide free samples. Please contact us via inquiry, and we will prepare the appropriate samples for your project evaluation.
Terra Steel
